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FAQ's

How can I reach you:
By telephone: Monday to Friday 0:00 am - 5:00 pm: + 316-11255464
By e-mail: info@kekkekussens.nl We always strive to answer your email within 1 to 2 days

 

Are the products on the webshop on stock:

All products shown in the webshop are on stock in our warehouse.

 

What are the shipping costs:

The international shipping costs for Europe are € 9,95 per order, if your order value is more then € 69 we will not charge any shipping fees. Please take into consideration that we ship your order from Holland and that it might take up to 5 working days before you receive your package!

The international shipping costs for the US and Canada are € 19,95 per order, if your order value is more then € 99 we will not charge any shipping fees. Please take into consideration that we ship your order from Holland and that it might take up to 15 working days before you receive your package!

 

Can I return the order:

It is possible that you are not completely satisfied with the product you received. If the order is not satisfactory and you want to return the product, you have the right to cancel the order up to 14 days after receipt. After cancellation you have another 14 days to return the product to us. Return fees for your order are at your own expense.

 

How do I use a discount code:

As soon as you go to the shopping cart in the webshop, an overview of your chosen products will appear. If you have a discount code, you can use it here. You can then enter your code in the 'promotion or discount coupon' bar, then click on 'add' and the discount will be deducted. Only one discount code can be entered per order. Discount codes are not deducted retroactively.